Refund policy

At Rug Rhythms, each rug is a unique handmade piece crafted with care by skilled artisans. We want you to feel confident and completely satisfied with your purchase.

Returns

We offer a 14-day return window, meaning you have 14 days after receiving your order to request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Include all original tags and packaging
• Be accompanied by a receipt or proof of purchase

To request a return, please contact our support team at:

Damaged or Incorrect Orders

We carefully inspect every rug before shipment. However, if your order arrives damaged, defective, or incorrect, please contact us immediately at:

Our team will review the issue and work quickly to provide the appropriate solution.

Refunds

Once we receive your return, the item will be inspected by our team. You will then receive an email confirming whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Processing times may vary depending on your bank or credit card provider. If 15 business days have passed since your refund approval and you have not received your refund, please contact us at info@rugrhythms.com.

Shipping

At Rug Rhythms, we proudly offer free worldwide shipping.

Because our rugs are authentic handcrafted Berber pieces, preparation and processing typically take 3–5 weeks.

Once your order has been shipped, you will receive tracking information via email and WhatsApp.

Your rug will then be delivered within 2–5 business days through our trusted international carriers:

• DHL
• FedEx
• Aramex

This ensures your rug arrives securely and in perfect condition.